Welcome to Well-Loved Piano

We’re a full-service piano care business serving the Southeast US with locations in Charlotte, Raleigh, Durham, and Atlanta. I’m Timothy Barnes, our Owner and one of our registered piano technicians.

Our business began in 2003 as Barnes Piano, but today, we’re The Well-Loved Piano Company. We changed our name to fully reflect the work we do for you. Our technicians have pursued the highest technical training available in the industry, we take extra time at every appointment to answer your questions, and we can even sit down and play a few notes for you - as we’re also musicians who have a deep love for the piano. We place a high level of importance on quality and customer service, because our passion is helping you take the best care of the piano you love.

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We came by this mission earnestly. When I was 17, I decided to take a stab at tuning our family’s piano. I figured that tuning a piano was no different than tuning a guitar. Since my sister could tune her guitar, surely I could tune my piano – right? Out came the tools from my dad’s tool box.

30 minutes later, the piano sounded worse than ever. That was the time to call the piano repair professional in, and that was what changed everything.

I watched him in awe for 2 straight hours as he patiently tuned our piano, carefully selecting each specialized tool from his bag. By the time he was finished, the piano played better than ever before and I was hooked. I saw the value firsthand and the kind of care and attention pianos need to stay vibrant and playable.

That’s what guides us as a company – knowing these qualities of caring for pianos personally. Though our team has grown beyond myself in those early days in 2003, all of us are proud to play a role in providing the best service possible to you. While we may not be able to keep you from giving it a go with dad’s toolbox, we’ll definitely be there to set everything right again.


Timothy Barnes, Owner and Registered Piano Technician,

The Well-Loved Piano Company


The TEam at Well-Loved Piano

Our entire team feels like a family, but we are simply individuals joined together with a love for piano, people, and a passion for music. We are husbands, wives, fathers, mothers, sisters, and brothers. Some have been with us for years, and some on our team have recently joined to help us grow our Well-Loved Piano family. Nonetheless, each one plays a vital role in shaping who we are. 

Timothy Barnes
Owner and Registered Piano Technician
Charlotte, North Carolina

Darin Beery
Registered Piano Technician
Raleigh-Durham, North Carolina

Anthony Pascone
Registered Piano Technician
Durham, North Carolina

Les Koldtvedt
Piano Technician
Atlanta, Georgia

Kimberley Grattan
Registered Piano Technician
Charlotte, NC

Stephanie Rose
Director of Marketing
Raleigh, North Carolina


Sara Grube
Administrative Superstar
Raleigh, North Carolina

Sarah Elaine
Administrative Superstar
Charlotte, North Carolina


Timothy's Story

I’ve always loved fixing things. As you may have read in our company story, that’s what led me to nearly destroying our family piano when I was 17 by giving it a tune-up with my dad’s wrench.


I’m grateful for that experience because it taught me a lot about myself and it guides the work I do as a business owner and piano technician. When I met the professional that fixed my grandmother's piano, he took time to sit down with me and tell me about his business and piano craftsmanship. That was the seed that grew into everything we are at The Well-Loved Piano Company, and everything I strive to be in the work I do.

Funnily enough, I had the opportunity to meet that technician again at a conference just a few years ago. We shared a number of laughs about me – that “redheaded kid” from so long ago – and I got to tell him that the spark he lit had become our business.

I’ve found that your personal or career passion is no different in some ways than caring for your piano. You need to invest in it, you need to take special care and attention with it, and when you do that – you’ll get to enjoy its value for years to come.

So I thank you for your interest in the work we do, and I hope we get to help you care for the piano you love, since it’s the work I truly love to do.


Timothy Barnes is the Owner and a Registered Piano Technician for The Well-Loved Piano Company. Since 2003, he’s been helping people take the best care of their piano possible – along with his team that now includes exceptional technicians in 3 other cities across the Southeast US. Based in Charlotte, NC, Timothy is married to his anchor and balance in life – Rachel – and father to four adorable kiddos.